Terms of Service
Last Updated: 04/01/2026
1. Introduction
Welcome to the Freight Driver Check-In System ("Service"). These Terms of Service govern your use of our SMS-based driver queue management system operated by dockcall.io ("we", "our", or "the Company").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
SMS Communication
IMPORTANT MESSAGE DISCLOSURE
By texting our toll-free number, you agree to receive automated SMS messages related to freight check-in services. Message frequency varies by your queue status. Message & data rates may apply. Reply STOP to opt-out or HELP for assistance.
2.1 Consent and Opt-In Process
You provide express written consent to receive SMS messages from DockCall.io when you:
Send an initial text message to our toll-free number to join the driver queue
Provide your driver information as requested by our system
Continue to interact with our SMS system after receiving our initial auto-response
This consent is specific for business-to-business logistics communications and is not for marketing or promotional purposes.
2.2 Message Frequency and Content
The frequency of messages you receive depends on your interaction with our system:
Initial Check-In: 1-2 messages to confirm your position and request driver information
Queue Updates: Messages will be sent when your queue position changes (typically 1-3 per hour depending on warehouse activity)
Door Assignment: 1 message when you're assigned to a loading/unloading door
BOL Request: 1 message requesting Bill of Lading information, if applicable
System Responses: Additional messages in direct response to your inquiries
Our messages will only contain information relevant to the freight check-in process, queue management, and warehouse operations.
2.3 Carrier Information and Charges
Standard message and data rates may apply based on your wireless carrier plan. Charges are determined by your wireless carrier and may vary depending on your messaging plan. We are not responsible for any charges you may incur as a result of receiving our SMS messages.
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most other major carriers. If you have questions about your text plan or data plan, contact your wireless provider.
2.4 Toll-Free Usage Policy
Our toll-free number is exclusively for business use by freight drivers interacting with our warehouse management system. This service facilitates efficient loading dock operations and is not intended for consumer use, marketing, or non-business communications.
We strictly prohibit the use of our toll-free SMS service for:
Soliciting consumers or marketing consumer products
Sending mass promotional messages
Sharing or distributing content unrelated to freight operations
Any use not directly connected to warehouse check-in and logistics operations
2.5 Opt-Out Process
You can opt out of SMS communications at any time by replying STOP to any message we send you. After opting out, you will no longer receive SMS messages from our system. To rejoin the service, simply send a new message to our toll-free number.
You may also text HELP for assistance or contact our support team directly.
For a full explanation of our data practices, please see our Privacy Policy.
3. Use of Service
Our Service is intended for legitimate freight drivers and warehouse personnel. You agree to:
Provide accurate and truthful information when using the Service
Use the Service only for its intended purpose
Not attempt to manipulate the queue system or interfere with other drivers' positions
Not use the Service for any illegal or unauthorized purpose
Not attempt to probe, scan, or test the vulnerability of the system
4. Data Collection and Privacy
When using our Service, we collect certain information, including:
Phone numbers used to interact with our system
Names and company information you provide
Queue interaction data (check-in times, wait times, etc.)
Any documents or images you share through our system
This information is used to manage the driver queue effectively, improve our services, and maintain records of warehouse operations. We do not sell your personal information to third parties.
For complete information about our data collection, use, storage, and protection practices, please review our Privacy Policy.
5. Limitations of Liability
Our Service is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the reliability, availability, or accuracy of our Service.
We are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, arising out of or in connection with your use of our Service.
6. Changes of Terms
We reserve the right to modify these Terms at any time. We will provide notice of any significant changes by updating the "Last Updated" date at the top of this page.
Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Terms and your agreement to abide by them.
Toll-Free Messaging Compliance
We are committed to complying with all regulations regarding toll-free messaging, including but not limited to those established by the Cellular Telecommunications Industry Association (CTIA), the Federal Communications Commission (FCC), and mobile carriers.
Our toll-free SMS service complies with the following regulations:
Telephone Consumer Protection Act (TCPA)
CTIA Messaging Principles and Best Practices
Carrier-specific guidelines for toll-free messaging
CAN-SPAM Act compliance for messaging content
We maintain all required records of consent, opt-ins, and messaging interactions to ensure full compliance with applicable laws and regulations. Our system implements STOP and HELP commands in accordance with industry standards, allowing users to easily opt out of messaging at any time.
8. Contact Us
If you have any questions about this Privacy Policy or need to exercise your data rights (accessing, correcting, or deleting your information), please contact us at:
Email: admin@dockcall.io
Phone: (907) 223-7126
Websites: www.dockcall.io