Privacy Policy
Last Updated: 04/01/2026
Welcome to DockCall (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our website [www.dockcall.io] (the “Site”) and any related services (collectively, the “Services”).
1. Introduction
DockCall is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Freight Driver Check-In System ("Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.
By using this site or submitting your information, you may also opt in to receive SMS communications, subject to our SMS Messaging Policy.
Information We Collect
2.1 Personal Information
Phone numbers: Used to interact with our SMS system and deliver queue updates and notifications
Names of drivers: Used to personalize communications and track warehouse visits
Company or employer information: Used to identify the business relationship and manage shipments
Vehicle information: May include truck numbers, license plates (when voluntarily provided)
Shipping details: Including pickup and delivery information
Any other information voluntarily provided: In SMS communications or through our service
2.2 Usage Data
Check-in and check-out times
Queue positions and wait times
Door assignments
Frequency of visits
SMS interaction timestamps
2.3 Content Information
Bill of Lading (BOL) information provided via SMS
Photos or documents sent through our SMS system
Any other content shared through our Service
3. How We Use Your Information
We use the collected information for the following specific purposes:
Service Provision: To provide and maintain our Freight Driver Check-In System, ensuring you can effectively check in, join the queue, and receive notifications
SMS Communications: To send you important SMS notifications about your queue position, door assignments, and estimated wait times
Driver Identification: To properly identify and verify drivers to ensure secure and accurate service
Operational Efficiency: To manage warehouse door assignments, track facility usage, and optimize loading/unloading operations
Service Improvement: To analyze usage patterns and trends to improve our queue management system and warehouse operations
Record Keeping: To maintain accurate records of driver visits, wait times, and facility usage for business operations
Compliance: To comply with legal obligations, including business record-keeping requirements
We use your personal information only for the purposes outlined above, and we do not use your data for unrelated marketing purposes or sell your information to third parties.
4. Disclosure of Your Information
Our Data Sharing Commitment: We are committed to protecting your privacy. Your personal information is shared only in the specific limited circumstances described below, and is never sold to third parties for marketing or other commercial purposes.
We may share your information only in the following specific situations:
With Service Providers: We share your information with trusted third-party service providers, such as Twilio for SMS messaging, who help us deliver our Services. These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.
For Business Transfers: If DockCall merges with another company or is acquired, your information may be transferred as part of that transaction. The new entity would be required to maintain the same privacy protections outlined in this policy.
With Affiliates: We may share your information with any future affiliates of DockCall, who will be required to honor this Privacy Policy and maintain the same level of data protection.
For Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Important: We do not sell your personal information to third parties under any circumstances. Your data is collected and used solely for the purpose of providing and improving our freight queue management service.
We limit data sharing to only what is necessary to provide our services and will always maintain control over your personal information in accordance with this Privacy Policy.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Usage data is generally retained for a shorter period, typically up to 90 days, unless this data is used to strengthen security, improve functionality, or we are legally obligated to retain it for longer periods.
6. SMS Communications and Opt-Out
Our Service primarily communicates with users through SMS messages sent to and from our registered Twilio phone number. By using our Service and providing your phone number, you explicitly consent to receive SMS messages from DockCall related to:
Queue position updates and notifications
Estimated wait times at our facility
Door assignments for loading/unloading
Requests for driver or shipment information
Confirmations of receipt of documents or information
Other operational messages related to your freight delivery or pickup
Frequency: Message frequency depends on your interaction with our warehouse facilities. You may typically receive 1-5 messages per warehouse visit. Standard message and data rates may apply.
How to Opt Out: You may opt out of SMS communications at any time by replying with "STOP" to any message we send you. After opting out, you will no longer receive SMS messages from our system. This opt-out request will be processed immediately.
Rejoin SMS Service: You can rejoin the service by sending a new message to our phone number after previously opting out.
Help & Support: For help or support with our SMS service, you can text "HELP" to our number or contact our support team directly at (907)223-7126 or dockcall.io.
For more detailed information about our SMS communications, please review ourSMS Messaging Policy which provides additional details about message frequency, carrier information, and compliance with telecommunications regulations.
Security of Your Information
We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Your Data Rights and Choices
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Services.
9.1 Accessing, Correcting, or Deleting Your Data
You have the right to:
Access: Request information about the personal data we hold about you and how it's been used
Correction: Request that we correct any inaccurate or incomplete personal information
Deletion: Request that we delete your personal information from our systems
Opt-out: Withdraw your consent for the processing of your personal information or receiving SMS communications
To exercise these rights, please contact our Privacy Officer using the information below. We will respond to your request within a reasonable timeframe, typically no more than 30 days. There may be certain situations where we cannot fully address your request, such as if it jeopardizes the privacy of others or if we're legally prevented from disclosing certain information.
Contact Us
If you have any questions about this Privacy Policy or need to exercise your data rights (accessing, correcting, or deleting your information), please contact us at:
Email: admin@dockcall.io
Phone: (907) 223-7126
Websites: www.dockcall.io